Delivery Frequency & Specifications
Shipping Policy
At Axebiolab, we are committed to processing and shipping orders quickly, securely, and professionally to support the needs of the research community.
Order Processing
Orders are typically processed within 1 to 4 hours during business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day. Once your order has shipped, tracking information will be provided via email whenever available.
Shipping times
Estimated delivery times may vary depending on carrier operations, destination, weather conditions, and other external factors. While we strive for timely delivery, shipping timelines are not guaranteed.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery responsibility rests with the carrier. If a package is delayed, lost, or marked as delivered but cannot be located, customers should contact the carrier directly to initiate a claim or investigation.
Damage Shipments
If your package arrives visibly damaged, please contact us within 48 hours of delivery with photographs of the shipping box, packaging materials, and product condition. This information helps us review and address shipping-related issues appropriately.
Return & Refund Policy
Due to the specialized nature of research products, all sales made through Axebiolab are considered final.
Returns
If you are not satisfied with your purchase, we offer a 30-day refund guarantee under the condition that issues must be reported within 48 hours of delivery confirmation.
- Refund Eligibility: Refunds or replacements may only be considered in cases involving incorrect items received, products damaged during transit, or missing items from an order.
- Non-Refundable Situations: We do not issue refunds for improper storage, carrier delays, incorrect shipping info, or misuse of products.
Thank you for choosing AxeBiolab.
Please contact  support@axebiolab.com within 7 days of the listed delivery date to begin a claim for a missing shipment.
If you have any further questions or concerns, our support team is here to help!
Shipping Logistics & Questions
Shipping Methods
All orders are dispatched via secure, tracked logistics. We utilize safe transit for high-sensitivity peptides to maintain molecular integrity during domestic transfer.
Shipping Cost
- Domestic Shipping: $14.00 Flat Rate​